Communicating with customers through text messages can help in improving engagement and retention while reducing workload on customer service teams and enhancing customer satisfaction.

• SMS gateways can help you to send personalized messages to customers with their names in more than 20 languages at different times of the day.
• These campaigns can be measured for outreach and effectiveness with real time delivery reports and click metrics for all links and attachments sent as short-links.
• Add calls to actions like discount vouchers, tickets, contact forms and surveys as short URL’s to SMS campaigns.
• Provide updates, notifications and receive customer enquiries on messaging services like WhatsApp.