Communicating with customers through text messages can help improve engagement and retention while reducing the workload on customer service teams and enhancing customer satisfaction. Text messaging ensures that customers receive timely and personalised attention by providing prompt and direct communication.

• SMS gateways can allow sending personalised messages to customers with their names in more than 20 languages at different times.
• Add calls to actions like discount vouchers, tickets, contact forms and surveys as short URLs to SMS campaigns.
• Provide updates and notifications and receive customer enquiries on messaging services like WhatsApp.
• These campaigns can be measured for outreach and effectiveness with accurate time delivery reports and click metrics for all links and attachments sent as short links.